Separately, a CenturyLink user named David Stromberg in Bellevue, Washington, told us that his phone company had been out since September 16. He frequently scheduled maintenance appointments, but the scheduled days went by with no maintenance. ” Every few months, they do this and the software doesn’t display up”, he said.
” Quick” changes
As far as we may tell, CenturyLink was unable to solve any complicated technical issues that prevented them from happening. CenturyLink sent professionals to each place when the public relations department heard from Ars, and the customers were able to get their services back.
We contacted CenturyLink about the interruption affecting Kurt and her cousin on January 24 in the evening. Less than three hours later, CenturyLink restored services for both homes, eventually putting an end to the over-a-week interruptions.
On Sunday, January 26, we informed Century Link’s public relations staff about the interruption affecting Stromberg in Washington. About 48 hours later, the phone outage, which lasted for well over four decades, was finally resolved.
As we’ve done before, we questioned CenturyLink about why the outages lasted so long and why the firm consistently failed to show up for maintenance appointments. We didn’t get a meaningful response. ” Services have been restored, and appropriate funds may be provided”, the CenturyLink director replied.
Stromberg said getting the payment wasn’t so easy. ” We contacted them after assistance was restored. They credited the whole number, but it took a few phone calls. They also gave us a rhetorical apology”, he told us. He claimed that they receive Internet access from Comcast and that they pay$ 80.67 per quarter for CenturyLink telephone service.
Kurt claimed she had to visit CenturyLink each month as the failure dragged on in order to get a bill funds. She claimed that the internet connection has been hampered by the repair, and that pages frequently take terribly long to load.