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EarthLink score
How we calculated our grade
Pros
- No serious price excursions after 12 months
- Endless data, no speed throttling always
- Fiber link where applicable
Cons
- No intro costs
- 12-month agreement
- Location-specific speeds and system excellent vary a lot.
EarthLink computer review
EarthLink is a unique stone in the world of bandwidth. It’s one of the few internet service providers that provides comprehensive policy across the nation using a range of network types, for starters. We just advise using EarthLink if you can find its fiber internet service, though. With EarthLink Fiber, you have access to limitless information. You won’t have to worry about breaking the bank from rate increases down the road, even though EarthLink has sharper fees than other Companies.
What is Earth Link?
Posteriori is one of the OG online services. When a leading dial-up computer company, EarthLink now offers , fixed wireless, and connections in select areas as well as the greatest availability of any internet service provider. How does it provide such a wide range of computer choices? EarthLink rents the established wired and wireless network from other companies like AT&, T, Century Link, , and as well as systems from small internet businesses.  ,
EarthLink can provide a range of velocity and reach more people by using other companies, but it also means that the price is higher as a result. Shop around and you’ll find that Earth Link’s internet costs are higher than most Companies but give the business credit for customer-friendly company words, like unlimited information.
EarthLink is one of only a few ISPs who also opts out of the national communications commission’s mandated broadband nutritional labels, which lists all the fees and service terms that customers must pay for their internet plans. It’s difficult to sift through Earth Link’s offers without making a call to customer service. If you have the option of online from AT&, T or Verizon 5G at your target, you should just go with that instead.
Let’s get a closer look at the company information.
EarthLink computer plans and costs
Available plans, prices, and frequencies vary widely by address because EarthLink uses networks from various online companies to offer home online services. There are four online options with Earth Link: , grain, fixed wireless internet with a mixture of 4G LTE/ or . Please keep in mind that exact costs and speeds will depend on location and type of internet connection. Below is an instance of -optic EarthLink plans for the market.  ,
Taking our survey
EarthLink fiber internet plans ( Alabama market )
Plan | Regular price | Max velocity | Fees and company details | ||
---|---|---|---|---|---|
100Mbps | $40 | 100Mbps over, 100Mbps up | $ 15 regular equipment charge, 1-year contract and no info cap | ||
300Mbps | $50 | 300Mbps along, 300Mbps up | $ 15 regular equipment charge, 1-year contract and no info cap | ||
500Mbps | $65 | 500Mbps over, 500Mbps up | $ 15 regular equipment charge, 1-year contract and no info cap | ||
1,000Mbps | $75 | 1, 000Mbps along, 1, 000Mbps up | $ 15 regular equipment charge, 1-year contract and no info cap | ||
2,000Mbps | $130 | 2, 000Mbps over, 2, 000Mbps up | $ 15 regular equipment charge, 1-year contract and no info cap | ||
5,000Mbps | $190 | 5, 000Mbps over, 5, 000Mbps up | $ 15 regular equipment charge, 1-year contract and no info cap |
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Origin: CNET analysis of supplier data.
We appreciate Earth Link’s competitive cost-per-Mbps, which is on par with many other ISPs that offer the same services, because the company recently reduced the cost of all of its plans by up to$ 20. Additionally, EarthLink offers strong incentives such as 3 months free of SiriusXM and a slew of promotions for various companies. There are still some limitations with EarthLink plans that you should be aware of.
The amount of information that Earth Link’s wireless internet plans include each month is determined by the plan’s speed rather than the monthly statistics plan. For speeds up to 25 megabits per second and only 100GB of data, service starts at$ 50 per month in the majority of locations. Higher data accommodations, upward to endless, are available for an extra cost. Compared to the grain tiers which require regular expert in-home assembly, the mobile internet plans offer easy self-installation, which is a plus!
Earth Link’s satellite internet does provide a bit more rate than wifi, away to 100Mbps, but there’s still a data control along with a higher price tag. You have the option of renting your equipment instead of having to purchase everything upfront, even though EarthLink does not explicitly list the fees for satellite internet. Take note that overall costs for satellite internet are higher than those for other service providers like Earth Link.
EarthLink availability
, EarthLink boasts availability in 48 states, with a 96 % nationwide coverage. and AT& T are the next two ISPs in the country with the most coverage, followed by and AT& T.
and are the only states that are currently not eligible for EarthLink services.
Prices start high, but don’t jump higher
With Earth Link, customers pay the standard rate right from the get-go. That means you won’t be able to take advantage of any discount introductory rates like you would with other companies. For instance, providers like and offer internet for between$ 20 and$ 30 per month. However, on the positive side, EarthLink customers won’t have to worry about any looming price increases that will come their way after a year or two of service.
EarthLink may be more expensive than rival internet service providers in some circumstances, but in the long run, it may prove to be the better option without price increases. Take a close look at the standard and introductory pricing of other providers to decide if it’s worthwhile to pay Earth Link’s standard rate right away.  ,
Earth Link’s fees, contracts and data caps
For its fiber internet and DSL plans, EarthLink requires a$ 15 per month equipment rental fee, although that fee may change for its fixed wireless or satellite options. The equipment fee is unavoidable, unfortunately, even if you would rather use your own equipment, so go ahead and factor in the additional$ 15 fee to the monthly price when comparing EarthLink plans.
Installation costs for EarthLink
For select addresses in Alabama, EarthLink currently has a limited-time offer discount for the installation of fiber internet. Certain households may pay only$ 20 for installation, which is a decent deal considering installation fees typically add between$ 40 and$ 100 to your initial costs. More importantly, since EarthLink uses equipment from different internet providers, your fees will vary by location and the connection type at your address. In some circumstances, Earth Link’s fee may be less than the cost of a professional installation provided by the network’s owner. Earth Link’s terms of service say that final charges for” Processing, Handling and Installation Fees” can add up to$ 400 but there’s a good chance those fees will be waived.
Contracts are required
Unfortunately, EarthLink does impose one-year on most of its plans. In fact, you can expect all fiber plans to come with a one-year contract. However, you have the option of a if you’d like to opt out of a contract ( which we recommend ). Customers in rural areas or those who travel frequently might find the pre-paid plan advantageous. The early termination fee for Earth Link’s contract can rake up to$ 200 and if you forget to mail in your equipment, you could face fees up to$ 400.
Also note that, like most providers, EarthLink requires you to call to cancel. There is no other way around that, so make sure you get ready for that cancellation call if you’re trying to break your contract or service agreement.
No data caps, no speed throttling with fiber service
One definite perk of Earth Link’s fiber internet is unlimited data. Even if the partner provider complies with any EarthLink plans, you won’t have to worry about a data cap or excessive fees for changing. Additionally, , EarthLink pledges never to reduce your speeds for fiber internet.
Unfortunately, wireless internet does indeed come with a data cap and slowed speeds once you’ve exceeded your priority data, so unlimited data and no throttling stop there. The best way to avoid the cap is to choose an EarthLink plan that has unlimited data plans, such as those from or , or to use a wireless ISP without any initial data caps. You can also try managing your monthly data usage to prevent having to pay for more or switch providers.
How does EarthLink compare?
One of the largest ISPs in the nation, EarthLink is one of the largest in the country, offering service to many markets where other providers also offer service as a result of its partnerships with fiber-optic, DSL, wireless, and satellite providers across the US.
EarthLink fiber vs. the competition
EarthLink fiber is, again, comparatively high priced, once you factor in the mandatory$ 15 monthly equipment rental. For example, the cost per Mbps of the lowest speed tiers from AT&, T Fiber, and is 17 cents per megabit across all plans. The cost per Mbps of Earth Link’s lowest fiber speed tier ( 100Mbps ) is 40 cents. That cost includes the additional$ 15 equipment charge, as AT&, T, and waive equipment fees for their fiber internet plans.
Earth Link’s service is priced higher than AT&, T and Frontier’s tier, but that price is cheaper than Verizon Fios ‘ offering and may be cheaper in the long run compared to . For example, service from ,  , comes at a cheaper price than Earth Linkābut it will increase by$ 30 to$ 40 after 12 months, while EarthLink pricing is more stable. Additionally, you’re going to get much faster with EarthLink fiber than you would with cable.  ,
vs. the businesses that EarthLink collaborates with
In most EarthLink service areas, you’ll also have the option of the fiber-optic provider EarthLink partners with for service. When comparing EarthLink to the main provider, choosing the latter is frequently more affordable, but there may be times when EarthLink is the more in demand.  ,
Customer service and contact information for EarthLink
It’s difficult to know in general how customers feel about their service because organizations like the and J. D. Power omit EarthLink from their reports. There are a few outlets to use to get a good sense of EarthLink customer service.
EarthLink receives an” A+” rating from the despite a scant customer rating. At 1.08 out of 5, Earth Link’s BBB customer review score is actually on par with most major ISPs. Google Fiber, for example, has an average rating of 1.16, while AT&, T maintains a rating of1.10. Many of Earth Link’s reviews on BBB ( more than 300 as of this writing ) and submitted complaints make references to inconsistent speeds and confusion over the data cap that comes with wireless service. Although, things might be looking up, seeing that over 200 complaints have been resolved in the past year.  ,
It should come as no surprise that customers have a problem with reliability and speed consistency. With a variety of other provider networks supplying Earth Link’s service, the connection quality may vary from address to address. Earth Link’s outage history on ,  , isn’t great, often drawing hundreds of complaints. ( Ziff Davis, the parent company of DownDetector, owns the same parent company. )
Customer and technical support for EarthLink
EarthLink makes it simpler than most to contact customers with customer service and technical support if they have issues with their bills or with their services. Customer support for EarthLink can be found online at support. earthlink. net, where customers can either browse popular topics or chat with a live representative.  ,
EarthLink is also one of the few ISPs that offers customers the option to call in addition to text customer support. Customers can call Earth Link’s customer service number at 888-327-8454 or text 888-441-9144.
What’s the final verdict on EarthLink internet?
EarthLink is a bit different in that the ISP sells service plans using the fiber-optic, wireless, or satellite networks of other providers rather than actually providing internet service. As a result, EarthLink plans are generally higher priced than many other providers, but there are some advantages, such as stable pricing and unlimited data, that could make the cost of service worthwhile. But if you can get service from AT&, T Fiber directly at your address, you should just go with that instead.
EarthLink internet FAQs
What kind of internet is Earth Link?
EarthLink typically offers internet service via a fiber-optic connection, but it may also provide wireless options like 4G LTE and 5G Home Internet or satellite service.
The providers and networks in your area will have a different kind of EarthLink internet available at your address. Earth Link’s speeds and pricing will vary based on the address and type of connection.
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How much is EarthLink internet?
Like EarthLink internet speeds, pricing will vary by location. Monthly rates on EarthLink plans generally range between$ 40 and$ 190 per month, plus$ 15 for your monthly equipment rental.  ,
EarthLink internet pricing can be impacted by several factors, including available speeds and the plan you choose, as well as data caps for wireless internet.
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Is EarthLink dial-up still available?
Dial-up internet is only available for a limited number of hours and a compatible modem for use, so it’s still possible in some places. The dial-up maximum speeds, roughly 56Kbps, will render you unable to use even the most basic of internet tasks. So while dial-up may technically be available, the painfully slow speeds, not to mention the hassle and cost of finding a compatible modem, aren’t worth the trouble. You will find a much reliable connection with Earth Link’s fiber or wireless internet services.
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